Child Safety
We are committed to the safety, protection and wellbeing of the children we work with. We do no tolerate any form of child abuse and take any such allegations seriously. We have both a legal and moral obligation to protect children who are part of our service. We have policies and procedures in place to ensure the children we work with are protected from abuse and exploitation, to the best of our ability. If a child is at immediate risk of abuse, please dial 000. Please email info@arrowbc.com.au if you would like a copy of our Child Safe Policy.
Your Information
We are required to keep your information private and secure. We only share your information where you have given us consent or we are legally obliged to do so. We may discuss your case with a team member when needed. We will never sell or pass on your information for financial gain. If you require further information on our policy, please contact us directly. Please email info@arrowbc.com.au if you would like a copy of our Privacy and Confidentiality Policy and Procedure.
Feedback and Complaints
We value any feedback you have about our business and staff. This includes any suggestions, complaints or compliments you have about ABC. Please email info@arrowbc.com.au if you would like a copy of our Feedback Form.
Abuse and Neglect
We believe that nobody should be subjected to abuse, neglect or exploitation. We have a zero tolerance when it comes to any form of abuse. Please contact us directly if you have concerns about either you or someone you know being abused. Please email info@arrowbc.com.au if you would like a copy of our Preventing and Responding to Abuse, Neglect and Exploitation Policy and Procedure.
Victorian Charter of Human Rights
ABC adheres to the Victorian Charter of Human Rights and Responsibilities (2006). The charter recognises that “all people are born free and equal in dignity and rights”. We are committed to treating you with respect, courtesty and dignity.